To prevent yourself from deleting Opal or any other app, you may enable our “App Uninstall Protection” feature. If you enable this feature, you will be unable to delete Opal or other apps while in an active Rule of any type (including a Session, Schedule, actively monitoring or currently exceeded Time Limit, or Open Limit). This feature may be enabled by following these steps:
- Tap on “Home”
- Tap on “Profile” (accessible from the top right corner)
- Tap on “Settings” (accessible from the drop down menu)
- Scroll down to “Advanced”
- Toggle on “App Uninstall Protection”
If you do not see the “App Uninstall Protection” feature available, please ensure that you’ve updated to the newest iOS version here.
I want to turn off “App Uninstall Protection”!
You may only toggle off “App Uninstall Protection” if you are not currently in an active Session, Schedule, or Open Limit. Additionally, it is very important to note that if you have an actively monitoring or currently exceeded Time Limit, you will be unable to toggle off “App Uninstall Protection.” This means that you must fully delete your Time Limit(s) to be able to toggle off “App Uninstall Protection.” You may delete your Time Limits by following the steps here.
I toggled off “App Uninstall Protection,” but I am still unable to delete other apps on my phone! Why?
If you’ve toggled off “App Uninstall Protection” and are you still unable to delete apps on your iOS device, please ensure that the following scenarios do not apply:
- Ensure that you enter your Screen Time Passcode when prompted. If the owner of your Family Group controls your Screen Time Passcode or has applied any Parental Controls to your device, they must change your set-up so you are able to delete apps and Opal’s support team is unable to intervene
- If your device is managed by a Mobile Device Management (MDM) solution, you may be unable to delete apps. Contact your device administrator for assistance, as Opal’s support team is unable to intervene
If those situations do not apply, please take the following troubleshooting steps:
- Exit Opal and navigate to your: “Settings” > “Screen Time” > “Content & Privacy Restrictions” and make sure that button is toggled to Off
- Turn your device off and turn it back on
That should allow you to delete apps on your device. If not, please contact Apple Support.