If you’ve purchased Opal Pro via the AppStore or via Stripe and do not see it reflected within your Opal account on the iOS version, please follow these steps:
1. Confirm you have signed up for an Opal account
You may confirm that you’ve signed up for an Opal account by opening the Opal app and following these steps:
- Tap on “Home”
- Tap on “Profile” (accessible from the top right corner)
- Tap on “Settings” (accessible from the top right corner)
- Tap on “My Account”
- Observe that a phone number or email is listed
❗ If you are prompted at any point to sign-up or sign-in to your account, please do so.
2. Restore Purchase
If you’ve purchased a subscription and do not see it listed at the top of your Settings page, you will need to restore your purchase. To do so, follow these steps:
- Tap on “Home”
- Tap on “Profile” (accessible from the top right corner)
- Tap on “Settings” (accessible from the top right corner)
- Scroll down and tap on “Restore Purchase”
Once those actions are complete, your subscription should be associated with your Opal account.
❗ Please note that it may take a few hours for the AppStore to correctly associate your Opal Pro subscription with your existing account. If you have waited for a few hours and already attempted to Restore Purchase, please contact Support.