To update your account details within Opal, take the following steps:
- Tap on “Home”
- Tap on “Profile” (accessible from the top right corner)
- Tap on “Settings” (accessible from the drop-down menu)
- Tap on “My Account”
Once you’ve arrived, you may update the following details:
- Profile Photo
- Your Name
- Gemname
- Occupation
- My Age
- Original Screen Time
- Phone Number
- Sign in with Apple/ email
❗ Please note that if you signed up for your Opal account via your Apple ID, it is not possible to change your account email. This is due to restrictions imposed by Apple.
I want to remove my account details! Why can’t I do that?
Currently, it’s not possible to remove account details. Instead, they may be replaced by another selection if you wish to anonymise your account.
I want to update my email, but your system isn’t letting me!
Currently, if you sign-up for Opal using an Apple Private Relay email (this is the email that appears when you click “hide my email”), you will not be able to change your account email within Opal. This is due to Apple restrictions, and unfortunately our Support team is not able to change your account email on your behalf. Instead, we’d recommend deleting your account and signing up with another email or phone number.
I need to update the phone number associated with my account
To update the phone number associated with your Opal account, you must be logged into the corresponding account. Once you are logged into the corresponding account, you may update your phone number by following these steps:
- Tap on “Settings”
- Tap on “My Account”
- Tap on “Phone number”
- A screen that says “Change Phone Number” will appear
- Input your Phone Number
- Tap “Continue”
Unfortunately, if you do not have access to your old phone number, you will be unable to update the phone number associated with your Opal account. Unfortunately our Support team is not able to change your account phone number on your behalf. Instead, we’d recommend deleting your account and signing up with another email or phone number.