How you may cancel your free trial or subscription to Opal Pro depends on where you signed up for the subscription. If you signed up via the App Store, follow these instructions. If you signed up via the Opal website (which is managed by Stripe), follow these instructions. Finally, if you signed up via email, follow these instructions.
‼️ Uninstalling the Opal app from your device will not automatically cancel your subscription.
How to cancel your Opal Pro subscription if you subscribed via the App Store
Here's how to cancel your free trial or subscription if you subscribed via the App Store:
- Open your iPhone "Settings"
- Tap on your name
- Tap "Subscriptions"
- Tap "Opal"
- Tap "Cancel My Subscription"
It may take up to a day for Apple to process cancellations. Otherwise, it's important to note that it's necessary to cancel your free trial or subscription more than 24 hours before your trial converts to a subscription or your subscription renews to avoid any unnecessary charges.
How to get a refund if you subscribed to Opal Pro via the App Store
Since Apple handles, collects and remits all payment details for purchases made via the App Store, only they can issue refunds. You can request a refund by following these steps:
- Sign into reportaproblem.apple.com
- Tap or click "I'd like to," then choose "Request a refund.”
- Choose the reason why you want a refund, then choose “Next.”
- Choose the Opal Pro subscription, then choose “Submit.” You can also cancel the subscription there.
Please note that it can take up to a day for Apple to process cancellations. It's also important to note that if Apple rejects your refund request our Support team is unable to assist, as we have no access to the transaction details.
How to cancel if you subscribed to Opal Pro via the Opal Website (managed by Stripe)
If you subscribed to Opal via our website, your subscription is managed by Stripe. To cancel your subscription, please follow these steps:
- Open the Stripe dashboard here if you subscribed via the website, or here if your subscribed via the Mac App
- Input the exact email used to purchase the subscription and click "Send"
- An email from Stripe should arrive in your inbox. Click on the link to verify
- Once you've accessed the Stripe dashboard, tap on "Cancel plan" to cancel your trial or active subscription
‼️ Stripe cancelation emails may arrive in your spam or junk folders. Please make sure to check those folders when cancelling your subscription.
How to get a refund if you subscribed to Opal Pro via the Opal website (managed by Stripe)
Opal’s Support team processes all refunds for subscription purchases made via the Opal website, which is managed by Stripe. Refunds are available within 30 days of purchase. To contact us, follow these steps:
- Open the Opal App
- Tap on the “Home” tab
- Tap on "Profile" (accessible from the top right corner)
- Tap on "Settings" (accessible from the top right corner)
- Tap on "Support"
- Tell the Chatbot you want a refund for a Stripe purchase and need to talk to a human
Our human support team aims to reply within two business days.
I don't know what email I used to subscribe via Stripe!
It’s possible that you signed up for your subscription with the same email that you used to create your Opal account. To confirm, follow these steps:
- Open the Opal app
- Tap on "Home"
- Tap on the icon in the top right corner
- Tap on “Settings” (the gear icon in the top right corner)
- Tap on “My Account”
You may then input that email in the Stripe dashboard here if you subscribed via the website, or here if your subscribed via the Mac App.
I subscribed using “Hide my email”! Now what?
If the email that you used to sign up with via Opal does not work on Stripe, it’s possible that you clicked “Hide my email” when you subscribed. If that’s the case, follow the steps here to identify your email on iPhone or iPad:
- Open your device “Settings” app
- Tap your name
- Tap “Sign in with Apple”
- If you see Opal listed, tap on it
You may then input that email in the Stripe dashboard here if you subscribed via the website, or here if your subscribed via the Mac App.
If you signed up on your Mac using “Hide my email,” follow these steps to identify you email on your Mac:
- Click on the Apple menu “”
- Click “System Settings”
- Click your name
- Click “Sign in With Apple”
- If you see Opal listed, click on it
You may then input that email in the Stripe dashboard here if you subscribed via the website, or here if your subscribed via the Mac App.
How to cancel your Opal Pro subscription if you subscribed via email
To manage your Opal subscription, we'd recommend consulting the email that you used on signup. Please search for the email with the header "Redeem your free trial of Opal: Screen Time Control" in the corresponding inbox.
If you do not see it within your inbox, please check your spam filters and ensure that noreply@revenuecat.com is added to your Safe Senders list. Once that's complete and you've found your email, please follow these steps:
- Tap "Open app and redeem" if you do not have access
- Tap "Click here to update or cancel your subscription"
How to get a refund if you subscribed via email
Opal’s Support team processes all refunds for subscription purchases made via email. Refunds are available within 30 days of purchase. To contact us, follow these steps:
- Open the Opal App
- Tap on the “Home” tab
- Tap on "Profile" (accessible from the top right corner)
- Tap on "Settings" (accessible from the top right corner)
- Tap on "Support"
- Tell the Chatbot you want a refund for an email purchase and need to talk to a human
Our human support team aims to reply within two business days.