If you have purchased an annual or lifetime Opal Pro subscription via the App Store or Stripe, you may share your Opal Pro plan with family members living in the same household who have their own Opal accounts. How to set up Family Sharing is determined by where you subscribed.
Family Sharing for Annual Subscriptions Purchased via the iOS App Store
To share Opal Pro with your family members after you've purchased your annual subscription via the iOS App Store, they must first have their own Opal accounts. Once they’ve signed up for Opal accounts, please follow these steps to enable Family Sharing:
- Exit Opal
- Go to your iPhone "Settings" > "Family" > "Subscriptions" > "Manage Subscriptions"
- Select "Share all new subscriptions" or "Change the settings of a specific subscription"
- If you select "Share all new subscriptions," when you purchase a new subscription that's eligible for sharing, it will be shared with your Family Sharing members automatically
- If you select "Change the settings of a specific subscription" you may then tap on a subscription, then turn "Share with Family" on or off. Share all new subscriptions: Turn on Share with Family. When you purchase a new subscription that’s eligible for sharing, it’s shared with your Family Sharing members by default
Once you've followed those steps, Family Sharing will be available for your annual subscription purchase. To troubleshoot any issues with Family Sharing, please follow the steps here.
Family Sharing for Annual & Lifetime Subscriptions Purchased via Stripe
To share Opal Pro with your family members after you've purchased your annual or lifetime subscription via Stripe, they must first have their own Opal accounts. After they’ve created their own accounts, please contact Support so that they may manually grant access to your subscription. To contact Support, follow these steps:
- Open the Opal App
- Tap on the “Home” tab
- Tap on “Profile” (accessible from the profile icon in the top right corner)
- Tap on “Settings” (accessible from the gear icon in the top right corner)
- Tap on "Support"
- Input your inquiry
When you contact our Support team, please provide the email or phone number your family member(s) signed up for their Opal account(s) with. To find those details, please have them:
- Open the Opal App
- Tap on the “Home” tab
- Tap on “Profile” (accessible from the profile icon in the top right corner)
- Tap on “Settings” (accessible from the gear icon in the top right corner)
- Tap on “My Account”
The phone number and/or email they signed up for their Opal account with will be listed there.